Useful info and guides

1. Check whether the Power and Internet indicators are lit on the router. If not, check the power cable and the Ethernet cable.

2. Restart the router: unplug the power for 30 seconds, then switch it back on.

3. If the issue remains, there may be a line fault. Contact 24/7 support — we will check the line at your address.

First restart the router for 30 seconds — this solves most Wi-Fi issues.

If devices cannot see the network, check that Wi-Fi is enabled on the router (WLAN indicator). The network name and password are on the sticker underneath the router.

If the network is visible but devices cannot connect, the password may have been changed. Reset the router with the Reset button (hold for 10 seconds), then set it up again.

If TV works through a CAM module or set-top box, check the cable and make sure the module is inserted firmly. Restart the TV from the power socket.

If TV works through the Letai app on Smart TV, check the internet connection (do other apps work?). If the issue remains, reinstall the app.

If nothing helps, 24/7 support will help you set it up.

Current network status and scheduled maintenance are available from 24/7 support. Give your address — the operator will check whether there is a fault in your building or area and provide an estimated restoration time.

Error 651 (on a computer) is usually a PPPoE connection issue. Check the network cable, restart the PC and router. If you use a VPN, turn it off.

Error 401 (on TV) — check the internet connection on the TV. If internet works, reinstall the Letai app.

If it still does not help, call support and tell us the error code and device.

During installation, the technician sets up the router free of charge. If you have replaced the router, we can connect it remotely: call support and the operator will tell you the settings.

To set it up yourself, log in to the router admin panel (usually 192.168.1.1; login/password are on the sticker). PPPoE uses the login and password from your contract.

Router rental — {router_rent} ₽/mo, buyout — {router_buyout} ₽.

Log in to the router admin panel: usually 192.168.1.1 (login/password are on the sticker underneath).

Open Wi-Fi → Security → Password (Pre-Shared Key). Save the change and wait for the restart.

If you cannot access the admin panel, call support and we will help remotely.

The first connection costs {connect_fee_flat} ₽ per service for an apartment (the technician runs the cable and sets up the equipment).

If you already have the router, connect the Ethernet cable from the building entrance to the WAN port, then plug the power into the socket. The device should light up after 30–60 seconds.

If the Internet indicator does not light up, call support and give the router serial number from the sticker.

Digital TV works on any Smart TV with the Letai app — install it from the TV app store and sign in with your account number.

On older TVs, use a CAM module (provided free of charge on connection). Insert the module into the CI+ slot and start automatic channel search in the TV menu.

Several TVs in one apartment — no extra charge.

If you need more speed, change your plan in the Letai 2.0 account or through the calculator. Up to 500 Mbps is available in apartments, and up to 1 Gbps over GPON.

If the speed is lower than promised, run a speed test (fast.com or speedtest.net) on a device connected by cable. If it is still slow, call support and we will check the line.

An old router can also limit speed — replace it with a modern Wi-Fi 6 model.

The fastest way is online with no commission: my.tattelecom.ru/payment, by card using your account number.

Also available: in the Letai 2.0 app, in banking apps (Sberbank → Payments → Tattelecom), at offices and terminals.

Do not remember your account number? It is shown in the contract, in your personal account and in SMS notifications.

Your account number is your contract number. You can find it:

• In the contract (paper copy or PDF in email).

• In the personal account at my.tattelecom.ru after logging in with your username and password.

• In SMS payment notifications.

If you cannot find it, call support, give your full name and connection address, and the operator will tell you the number.

The most convenient way is the Letai 2.0 app (RuStore / App Store): the balance is on the main screen.

Also available: personal account at my.tattelecom.ru — Finance section.

By phone: call support and give your account number.

If your balance has run out and you cannot top up right now, activate Promised Payment in the Letai 2.0 personal account.

Connection and internet will keep working. The amount must be repaid to the account within the specified period.

Terms and the available amount depend on your plan and payment history.

Use the Letai 2.0 personal account to pause services: internet or TV — 80 ₽/mo, internet+TV package — 100 ₽/mo.

Up to 3 consecutive months. You can submit the request again.

All settings and equipment are kept, and services resume instantly after the pause.

Cancellation is available anytime with no penalties.

Use the personal account, support chat, phone or office. We process the request in 5 minutes.

Take your passport if you go to an office; for remote cancellation, call from the number registered in the contract.

Connections and requests: {phone} ({hours}, daily).

Support for existing subscribers: {support} (24/7).

An operator answers — no bots and no call transfers.

Connection: {phone} · {hours}, daily.

Support: {support} · 24/7.

Messengers: Telegram, WhatsApp, MAX — we reply during working hours.

Office addresses in every city of the republic and opening hours are on the Contact us page.

Most offices are open Mon–Fri 9:00–18:00; the central office in Kazan is open Mon–Fri 9:00–20:00, Sat 10:00–17:00.

For every payment, 3% is credited to your account as bonuses. They are stored for 5 years.

Exchange them for gifts and services: Kaspersky antivirus, merch, discounts in the app.

Additionally, when all 3 services are connected (internet + TV + mobile), 25% of mobile communication costs is refunded.

The Letai 2.0 app is for managing services: payment, balance, pause, yard cameras and autopay.

Available in RuStore and App Store. To sign in, use the login and password from your personal account.